Frequently Asked Questions

  • 1. What is "nTrackLive"?

    "nTrackLive" is one of the leading Vehicle Tracking Solution in India. "nTrackLive" serves many market sectors such as Logistics, Education, Public Transportation, Taxis, and Emergency Services.

  • 2. How does nTrackLive work?

    "nTrackLive" captures GPS data received by GPS devices installed in your vehicle and sends back to our secure servers via GPRS network. The vehicles whereabouts are shown on user-friendly maps accessible via the Internet. "nTrackLive" provides a simple login based system to access vehicles data.

  • 3. What is GPS?

    The Global Positioning System (GPS) is a space-based satellite navigation system that provides location and time information in all weather, anywhere on or near the Earth, where there is an unobstructed line of sight to four or more GPS satellites. This information is captured by the "nTrackLive" device installed on the vehicle and then transmitted to the "nTrackLive" server via GPRS network.

  • 4. What is GPRS?

    General Packet Radio Service (GPRS) is a packet oriented mobile data service on the 2G and 3Gcellular communication system's global system for mobile communications (GSM). This service is used by the "nTrackLive" device to transmit the information to the "nTrackLive" server.

  • 5. How long does the unit take to install?

    Installation time depends on the type of vehicle. For a car it can take up to 40-45 minutes and for a truck,bus or van it can take up to an hour.

  • 6. How much time will it take to track the vehicle once the device has been installed?

    All the vehicles can be tracked within a minute after successful installation of the nTrackLive device

  • 7. How much does it cost?

    nTrackLive Services can be availed at an affordable price and the price varies based on the device model and the fleet size. Please contact us for the best quote.

  • 8. What should I do, if my device is not working?

    Any fault in the nTrackLive devices can be reported to our customer support. All issues are resolved within 48 hours which includes replacement of the device if needed.

  • 9. Does the device come with a warranty?

    All the nTrackLive devices come with a 24 months warranty.

  • 10. Will the device work anywhere in the country?

    Yes, provided GPRS connectivity is available

  • 11. What will happen if the vehicle is in an area where there is no GPRS connectivity?

    The nTrackLive device consists of 4 MB Internal Flash Memory, the device stores the information if the vehicle enters a Low – GPRS Connectivity Area. This stored information is later transmitted to the "nTrackLive" server as soon as the GPRS connectivity is established.

  • 12. Does the device come with a battery? What will happen if my vehicle battery goes flat?

    Yes, the nTrackLive device works on internal battery if the main battery of the vehicle is removed.